Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Friendly staff
Great location
Small room
Lack of view
8.2/10
Great
Rooms
7.6
Location
9.2
Service
9.0
Dining
8.0
Guest reviews
8.2/10
based on 11 reviews
8.8
8.8/10 based on 1455 reviews
Emily
United Kingdom,
March
2024
8.4/10
The hotel rooms are very clean with one of the comfiest beds I've ever experienced, but unfortunately, mine was smaller than my guest's room at the same price and lacked a view from the window. The service was exceptional, with friendly and enthusiastic staff always ready to assist and provide valuable advice. The location was perfect, central to many of Amsterdam's attractions and easily accessible by public transport. Dining options were top-notch, offering a great selection of freshly cooked hot dishes and delicious cappuccino. However, the facilities seemed lacking in comparison to other aspects, and the value for money was slightly questionable.
Rooms
8.0
The rooms are very clean with one of the comfiest beds I've been in.
Service
9.0
The staff are friendly and more than happy to help with various bookings, always providing the best advice.
Location
9.0
The location is excellent, central to many of Amsterdam's attractions and easily reachable by public transport.
Dining
9.0
The dining experience was probably the best I've had in any hotel stay, with a wide selection of delicious dishes.
Facilities
7.0
Facilities are good, but could be improved to match the overall quality of the hotel.
Friendly staff
Small room
Ian
United Kingdom,
March
2024
8.6/10
Despite being sandwiched between the elevator and an open outdoor space where people enjoyed their evening late into the night, the room was tiny, even for European standards. However, the rooms were super functional and not missing anything, albeit with a low ceiling, very little equipment, and virtually no light coming inside. The service was exceptional, able to problem solve creatively and with patience and class, providing ready recommendations and assistance. The location was brilliant, very central and only a couple of minutes from Dam Square. The dining experience was great with a quality buffet and a-la-carte options. Facilities were top-notch.
Rooms
7.0
The room was tiny, even for European standards, but super functional and not missing anything despite being sandwiched between the elevator and an open outdoor space.
Service
9.0
The service was exceptional, providing problem-solving assistance with creativity and patience. The staff was ready with recommendations and went above and beyond to help.
Location
9.0
The location was brilliant, very central and just a few minutes from Dam Square.
Dining
8.0
The dining experience was great with quality buffet options and a-la-carte choices.
Facilities
10.0
Top-notch facilities.
David
United States,
February
2024
8.6/10
The hotel is situated in a prime location, less than 10 minutes on foot from Amsterdam Centraal, making it a breeze to explore all the main attractions on foot. The service was top-notch, with very helpful staff offering great recommendations for city exploration. The dining options were extensive and delicious, catering to a variety of tastes. However, there seems to be a need for improved customer service training to enhance the overall experience.
Rooms
8.0
The rooms were very clean and cozy but tended to be a bit too warm at times, possibly due to their proximity to the service room. Overall, the stay was comfortable and satisfactory.
Service
9.0
The service was excellent, especially at reception and amenities like room service, dry cleaning, housekeeping, and laundry. The staff were welcoming and went above and beyond to assist with any requests.
Location
9.0
The location couldn't have been better, as everything including the central train station was within a comfortable walking distance. The area was lively and perfect for evening entertainment after a day of exploring.
Dining
9.0
The dining experience was superb with a wide selection of delicious options, from hot and cold dishes to European and even American choices. The staff was attentive and made the dining experience truly enjoyable.
Facilities
8.0
The hotel had all the necessary facilities for a pleasant stay, including a lovely bar and helpful customer relations staff. However, staff training could enhance the overall customer service experience.
Great location
Service needs improvement
Gary
United Kingdom,
December
2023
8.2/10
The hotel is in a fantastic location with attentive and polite service. The rooms are immaculately clean and very well appointed, although they lack carpeting. However, the dining experience, while good, has room for improvement. The hotel offers great value for money overall.
Rooms
8.0
The rooms are small but meticulously clean, beautifully decorated, and have a lovely soft comfortable bed.
Service
9.0
The service was genuinely served with a smile, and the staff were friendly and attentive, going above and beyond to assist guests.
Location
9.0
The hotel has a prime location, walking distance to the entire city center and train station.
Dining
7.0
The dining experience is good but can be enhanced further to meet expectations.
Facilities
8.0
The hotel offers various facilities like room service, dry cleaning, and housekeeping to ensure a comfortable stay.
John
United States,
November
2023
8.8/10
My stay at the hotel was truly amazing. The rooms were incredibly well sound-proofed, despite being close to the kitchen, ensuring a peaceful environment. The luxury level was top-notch, although the rooftop room's air conditioning could have been more effective on a hot day.
Rooms
9.0
The rooms were impeccably sound-proofed and luxurious. The location near the kitchen didn't disturb the tranquility at all.
Service
10.0
The service was exceptional, from the attentive and polite staff to the VIP treatment received, including assistance from the taxi service. A truly lovely experience.
Location
9.0
The hotel's location was superb, right in the heart of Amsterdam and conveniently near the canal ring. Access to the city center and local attractions was effortless.
Dining
8.0
Dining was a delight, with delicious meals and a perfect location. The chaos in the restaurant was a minor downside, but did not detract from the superb experience.
Facilities
8.0
The hotel's dining and leisure facilities were fantastic, with superb dining options and a perfect location. However, the overcrowded restaurant marred the otherwise excellent experience. Homemade ice cream was a delightful treat.
Cleanliness
Overcrowded Dining
Martin
United Kingdom,
October
2023
7.6/10
My stay at the hotel was a mixed experience. The rooms were spacious and great for families, but unfortunately, the air conditioning didn't work well, making it uncomfortable on a hot day. The noise was also a significant downside, not meeting the expectations for the high price paid.
Rooms
5.0
Despite being on the roof, the room was ample and suitable for families. However, the lack of effective air conditioning and noise levels were disappointing.
Service
8.0
The staff went out of their way to provide us with the recipe for their signature cocktail and were incredibly friendly. However, they seemed more accommodating to other guests, which was a letdown.
Location
9.0
The hotel's location made our weekend in Amsterdam fantastic, being close to major attractions like the Red Light District and Dam Square within a short walking distance from Amsterdam Centraal.
Dining
9.0
The dining experience was superb, offering a great selection of drinks and food. I will definitely recommend and return for the perfect location and delicious options.
Facilities
7.0
The hotel's facilities were adequate, yet the overall noise levels and lack of effective air conditioning could impact the overall experience.
Friendly Staff
Inadequate Air Conditioning
Violet
United Kingdom,
August
2023
8.2/10
The hotel is situated in a prime location, close to all the main attractions and with a relaxing ambiance. The rooms, while small but very clean, come with a delightful surprise of amazing chocolates, caramel waffles, and a nice bottle of bubbly, which I totally appreciated. However, due to the central location, the rooms were on the small side, even for Amsterdam, considering the price paid.
Rooms
7.0
The rooms were small but very clean and with nice beds and linens.
Service
9.0
The service was super friendly and informative, truly a gold standard experience from all the staff at the hotel. They were very helpful and professional throughout my stay, from the moment we arrived to the morning we departed.
Location
9.0
The location is excellent, close to all interesting sights, the Nine Streets boutique area, and Dam Square. It was very convenient and easy to walk to from the train station and explore the vibrant atmosphere of Amsterdam.
Dining
8.0
The dining experience was very good with an excellent selection and helpful staff. However, it was a bit repetitive at times, but overall, no complaints.
Facilities
8.0
The hotel had good facilities, providing everything I needed for a comfortable stay.
Great staff
Pricey for small rooms
Barry
United Kingdom,
August
2023
8.4/10
I arrived at the hotel around 11 am, and the room was all set and ready for me, located in the lovely part of the hotel. The selection of teas and coffees was a nice touch, although the room felt a bit cramped. The staff were nice, helpful, and welcoming, creating a delightful atmosphere. The location was brilliant, very central and just a couple of minutes from Dam Square.
Rooms
8.0
The room I stayed in was lovely and situated in a nice part of the hotel. The selection of teas and coffees was a nice touch, but the room felt a bit cramped.
Service
9.0
The staff at the hotel were extremely helpful, friendly, and customer-focused, making my stay delightful.
Location
10.0
The hotel's location is brilliant, very central, and just minutes away from Dam Square, making it convenient for exploring the city.
Dining
7.0
The dining experience was great with tasty options available, although the prices seemed a bit high given the room size.
Facilities
8.0
The hotel offered a variety of facilities such as room service, dry cleaning, housekeeping, and laundry services, adding convenience to my stay.
Joey
United States,
July
2023
9.0/10
I absolutely loved my stay at this hotel. The rooms were amazing, cozy, and exactly what I like – a perfect blend of modern and industrial design. The service was top-notch with extremely helpful and friendly staff, like the lovely girl who checked us in and gave us valuable recommendations. The location couldn't have been better, just a short walk away from the Red Light District and Dam Square. The dining experience was lovely, offering high-quality dishes and plenty to eat. Overall, a fantastic experience with only a few minor setbacks.
Rooms
9.0
The rooms were amazing and exactly what we like, modern meets industrial, cozy, comfortable with interesting wall art.
Service
9.0
The service was amazing, with very friendly and helpful staff who went above and beyond to assist us.
Location
10.0
The location was excellent, just a short walk away from major attractions in a prime area of Amsterdam.
Dining
8.0
The dining experience was lovely, offering very good quality dishes with plenty to eat.
Facilities
9.0
The facilities were top-notch, making our stay even more enjoyable.
Great location
Small rooms
David
United Kingdom,
July
2023
7.8/10
I had a fantastic stay at the hotel! The bathroom integration into the main room is really cool, although the room was quite small for the price. Being at the top floors gave a nice view, but overall, the room was tiny.
Rooms
7.0
I loved the bathroom integration into the main room; it was really cool!
Service
9.0
The staff was excellent, very welcoming and informative. They even noticed my birthday was coming up from my passport! They were always ready to help with recommendations and even had matches and umbrellas available.
Location
9.0
The hotel's location was perfect, with a tram right outside that connects to the central train station in just 5 minutes. It was in the middle of Old Town, close to many restaurants and the Dam center.
Dining
6.0
The dining experience was tasty with a choice of buffet or table service. However, it was a bit overpriced at €27 per person.
Facilities
8.0
The facilities were good, with room service, dry cleaning, housekeeping, laundry, and even a welcome drink available.
friendly staff
small rooms
Richard
United Kingdom,
June
2023
8.8/10
My stay at Ink Hotel was truly delightful. The uniqueness of the room design with a map of Amsterdam on the wall was charming, allowing us to navigate the city easily. The soundproofed room ensured a peaceful night's sleep for my busy days ahead. The only drawback was the lack of certain amenities like refillable water containers.
Rooms
8.0
The room's design with the Amsterdam map was a lovely touch, and the soundproofing helped me rest well.
Service
9.0
The staff at Ink Hotel were incredibly welcoming and friendly, always ready to offer suggestions and assistance.
Location
9.0
The hotel's location just a short walk from Amsterdam Centraal was ideal, with easy access to attractions and a peaceful environment.
Dining
9.0
The dining experience at Ink Hotel was exceptional, with a variety of delicious options and attentive staff.
Facilities
9.0
The hotel's facilities were top-notch, providing everything needed for a comfortable stay.
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